Question 1

How long does it take to get started?

Accepted Answer

Most distributors see their first orders in 30–45 days. The 5-facility pilot requires no IT integration — just a product catalog and a list of facilities. Our team handles onboarding, training, and the initial asset registry build-out manually.

Question 2

Do I need to change how my team works?

Accepted Answer

No. Seamlyss is designed to run through email. Reps get alerts, click to approve, and continue working exactly as they do today. No new daily logins, no process retraining.

Question 3

What happens in the pilot?

Accepted Answer

We onboard 5 of your facilities, import your product catalog, and configure lifecycle rules. Within 30–45 days you will see replacement alerts, quote-ready opportunities, and a clear ROI case.

Question 4

How does the auto quote engine work?

Accepted Answer

When an asset hits its lifecycle threshold, Seamlyss auto-generates a quote using your supplier pricing, your margin rules, and the facility's asset data. The quote lands in your rep's queue for one-click approval and send.

Question 5

What data sources does Seamlyss use?

Accepted Answer

We integrate with your product catalog, project history, and facility records. For advanced setups, we connect to ERP systems, BIM models, and FM platforms via API or flat-file import.

Question 6

Can facility managers see their data?

Accepted Answer

Yes. Every facility gets a branded portal where managers can view assets, health status, pending quotes, and service requests. They can also submit new requests directly to your team.

Question 7

What divisions does Seamlyss support?

Accepted Answer

Seamlyss is built for Division 8 (Openings & Hardware), Division 10 (Specialties), and Division 28 (Security Systems). All three can run on a single platform instance.

Question 8

Is there a rev-share or transaction fee?

Accepted Answer

Never. Seamlyss is a flat annual subscription. You keep 100% of the revenue you generate. We do not charge per-quote, per-order, or per-facility beyond your plan limit.

Question 9

What if I need more facilities later?

Accepted Answer

Upgrade to Growth or Enterprise at any time. We prorate the difference and migrate your data automatically. There are no re-implementation fees.

Question 10

Does Seamlyss integrate with our ERP?

Accepted Answer

Growth and Enterprise plans include ERP integration support. We connect via API, EDI, or scheduled flat-file exchange depending on your system. Starter plans can be upgraded anytime.

Question 11

Can we white-label the facility portal?

Accepted Answer

Yes. Growth and Enterprise plans include white-labeling so the facility portal appears under your brand, with your colors, logo, and domain.

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